Privacy Statement (2019)

Your privacy is important to us. You’ve placed your trust in us and we value that trust and committed to protecting and safeguarding any personal data you give us.

Terms and Conditions.

Adventure Sports is part of Adventure Sports consisting of a number of website based services and the information you provide us is treated as private between Adventure Sports and yourselves. Your information is only used within Adventure Sports group to communicate with you about our products and services and not passed on to any 3rd party companies, groups or private individuals. 

This privacy statement applies to any kind of information we collect through Adventure Sports platforms or any other services connected to any of the Adventure Sports platforms. 

This Privacy Statement will be amend from time to time and we encourage you to visit this page regularly to fully understand our relationship with you. If we make changes to the Privacy Statement which will have an impact on you (for example, if we intend to process your personal data for other purposes than communicated in the past in this Privacy Statement), we will notify you of these changes before the new activities begin and if you disagree with our Privacy Statement, you should discontinue using our services.

What kind of personal data does Adventure Sports collect?

To provide the services Adventure Sports offers we will need basic information in order for us to connect you with an optimum service provider. This usually is basic information like; your name, preferred contact details, your address, type of service required, your payment information and any specify requirements you may have. In addition, we also collect information from your computer, phone, tablet or other devices you use to access our services like the IP address, the version of browser you use as well as your region and  language settings.

Why does Adventure Sports collect and use your personal data?

The only reason we ask you for personal details is to enable Adventure Sports to manage your online service requests and administer your online bookings and to enable us to measure the levels of service we provide to you. We also use your personal data to contact you and to inform you of the latest deals and special offers and other products or services which we believe may be of interest to you.

How does Adventure Sports share your data with third parties?

There are contracted parties like pet carers and artisans integrated into the Adventure Sports services platforms who are the end service providers booked through the Adventure Sports platforms with whom we share certain relevant data to enable them to provide the services you have requested via an Adventure Sports platform. There are also other parties that could receive some of your data, who are parties that provide you direct or indirect services. This includes for example – financial institutions, advertisers, subsidiaries of Adventure Sports and other affiliates and in some instances if required by applicable law, governmental or other authority. We do not sell or rent your personal data.

How does Adventure Sports process communications that you book with a 3rd party Service Provider?

Adventure Sports and registered third party Service Providers exchange information and service requests as well as payment information on the Adventure Sports platforms and is entirely managed and secured by Adventure Sports systems.

How does Adventure Sports make use of mobile devices?

We offer free apps through which we also collect and process personal data. This works in much the same way as our website, but they also allow the use of location services.

How does Adventure Sports make use of social media?

The use of social media services may be integrated with the Adventure Sports platform services, which involves the collecting of some of your personal data or the social media provider receiving some of your information.

What security and retention procedures does Adventure Sports put in place to safeguard your personal data?

We observe appropriate and adequate procedures to prevent unauthorised access to, and the misuse of, personal data that we process.

How does Adventure Sports treat personal data of children?

Unless indicated otherwise, Adventure Sports is a service you are only allowed to use if you are over 16 years of age. We only process information about children with the consent of the parents or legal guardians or when the information is provided to use by the parents or legal guardian.

How can you control the personal data you have given to Adventure Sports?

You always have the right to review the personal data we keep about you. You can request an overview of your personal data by emailing us at admin@adventuresports.co.za.

Who is responsible for the processing of personal data on the Adventure Sports website and apps?

Adventure Sports (Pty)Ltd, located in Cale Town, South Africa, controls the processing of personal data on its websites and mobile apps.

What kind of personal data does Adventure Sports collect?

Personal data you give to us.

Adventure Sports collects and uses information which you provide to us. When you make a service booking, you are (as a minimum) asked for your name and email address. Depending on the service to be booked, we may also ask for your home address, telephone number, payment information, date of birth, the names of pets or other family members involved in the service requested from Adventure Sports and any preferences you might have for your service.

If you need to get in touch with our customer service team, or reach out to us through other means (such as through social media, or communicating with your booked Service Provider through us) we will collect information from you at that time also. You may also be asked to provide a review to help ensure future clients get exactly what they’re looking for. We will collect information from you included in your reviews, including your display name and avatar if you choose one.

There are also other instances where you’ll provide us with information. For example, if you’re browsing with your mobile device, you can decide to enable Adventure Sports to see your current location or grant access to your contact details enabling us provide you with the best possible service and experience (for example, to see nearest Service Providers to your current location, nearest stores / vets and similar listed on the Adventure Sports platforms). You can also open a user account, which allows you to save your personal settings, upload photos, review previous bookings or plan and manage future bookings or benefit from other features only available to account holders (such as incentives or other benefits offered).

From time to time you may participate in special offers, promotions and competitions requiring you to provide us with personal data. In addition, you could provide us with feedback or ask for assistance with an Adventure Sports booking services platform.

Personal data you give us about others.

In some instances you may access an upgrades service on a Adventure Sports platform that allows you to create and book services for others thereby sharing their personal information. This information is maintained in the same way as information you provide about yourself.

However, it is your responsibility to disclose to any other party you are representing are aware that you have disclosed this information on an Adventure Sports platform and they have understood and accepted the Adventure Sports Privacy Statement.

Personal data we collect automatically.

Even if you do not register or make a service booking on an Adventure Sports platform, when you visit our websites or apps we automatically collect certain information. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use and information about your computer’s operating system, like application versions and your language settings. We also collect information about clicks and which pages have been shown to you.

If you are using a mobile device, we collect data that identifies your mobile device, device-specific settings and characteristics, app crashes and other system activity. When you make a Service booking, our system registers through which means and from which websites you have made you’re booking or entered the Adventure Sports websites and/or apps.

Personal data we receive from other sources.

We may also receive information about you from other sources. These include business partners, such as affiliate partners, subsidiaries of the Adventure Sports group and other affiliates of Adventure Sports (Pty) Ltd and other independent third parties, and anything we get from them may be combined with information provided by you. For example, the Adventure Sports booking services are not only made available via Adventure Sports and the Adventure Sports apps, but are also integrated into services of affiliate partners you can find online. When you use some of these, you provide the booking details to our business partner, who then forward your details to us. We also integrate third party service providers to facilitate payment between you and Service Providers. These service providers share payment information so we can administer and manage your Service booking.

Additionally we integrate communication services into the Adventure Sports platforms to enable you to connect with the booked Service Provider about bookings, and in some cases receive metadata (such as time you called, identity and the date and length of the call). We may also receive information about you to provide you with more relevant advertisements.  

When you link your Adventure Sports platform user account to your social media account, personal data may be shared with Adventure Sports by that social media provider, but only when approved by you for them to do so and you have the choice not to share this data.

Service Providers may also share information about you with Adventure Sports if you have support questions about a pending booking.

Why does Adventure Sports collect and use your personal data?

We use the information collected about you for various purposes. Your personal data may be used in the following ways:

  1. Service bookings: First and foremost, we use your personal data to complete and administer your online Service booking, which is our primary service offering as a company. This includes sending you communications in relation to your Service booking such as confirmations, modifications and reminders.
  2. Customer service: We provide international customer service from our local offices in more than 20 languages, and we’re there to help 24 hours a day, 7 days a week. Sharing your relevant details, such as booking information or information about your user account with our global customer service staff allows us to respond when you need us – including helping you to find appropriate Service Providers and responding to any questions you might have about your Service booking (or any other queries, for that matter).
  3. Account facilities: Adventure Sports users can create a user account on our websites or apps. We use the information you give us to administer this account, allowing you to do a number of useful things. You can manage your Service bookings, take advantage of special offers, make future Service bookings easily and manage your personal settings. Managing personal settings can allow you to keep and share lists, share photos, see previous bookings and to check other service-related information you have provided. It can also allow you to see any reviews you have submitted. If you want, you can share certain information in your user account by creating a public profile that’s associated with either your own first name or a screen name of your choice. Adventure Sports franchise account holders can save contact details in their account facility, manage their business bookings and link other account holders to their Adventure Sports franchise account.
  4. Online groups: We may enable users with an account to join and interact with each other through online groups or forums.
  5. Marketing activities: We use your information for marketing activities. These activities include:

Using your contact information to send you regular news of service-related products and services. You can unsubscribe from email marketing communications quickly, easily and at any time – just click on the “Unsubscribe” link included in each newsletter or other communication.

Based on your information, individualised offers may be shown to you on the Adventure Sports websites, in mobile apps or on third-party websites/apps (including social media sites) and the content of the site displayed to you may be personalised. These may be offers that you can book directly on an Adventure Sports site, or on co-branded sites, or other third-party offers or products we think you might find interesting.

When you participate in other promotional activities (such as promotions, referral programs or competitions), relevant information will be used to administer these promotions.

  1. Communicating with you: There may be other times when we get in touch, including by email, by post, by phone or by texting you – which method we choose depends on the contact information you’ve previously shared with us. And we process the communications you send to us. There could be a number of reasons for this, including:

Responding to and handling any requests you or your booked Service Provider have made. Adventure Sports also offers guests and Service Providers various means to exchange information, requests, and comments about Service Providers and existing Service bookings via Adventure Sports. For more information, scroll down a bit and read the section titled “How does Adventure Sports process communications that you and your booked Service Provider may send through Adventure Sports?”.

If you have not finalised a Service booking online, we can contact you with a reminder to continue with your booking. We believe that this additional service benefits you as it allows you to carry on with a Service booking without having to search for Service Provider or fill in your booking details again.

When you use our services, we can send you a questionnaire or invite you to provide a review about your experience with Adventure Sports or the Service Provider.

We also send you other material related to your Service bookings, such as how to contact Adventure Sports if you need assistance while you are away, and information that we feel might be useful to you in planning or getting the best out of your Service. We may also send you material related to upcoming Service bookings or a summary of previous Service bookings you made through Adventure Sports.

Even if you do not have an upcoming Service booking, we may need to send you other administrative messages, which may include security alerts.

  1. Market research: We sometimes ask our customers to take part in market research. Please see the information provided when you are invited to participate to understand what personal data is collected and how your personal data is used further.
  2. Improving our services: We also use personal data for analytical purposes. This is part of our drive to improve our services and enhance the user experience, but can also be used for testing purposes, troubleshooting and to improve the functionality and quality of our online services. The main goal here is to optimise and customise our online platform to your needs, making our site easier and more enjoyable to use. We strive to only use pseudonym data for analytical purposes.
  3. Guest reviews and other Service Provider related information: During and after your Booked Service, you may be invited to submit a review or someone on whose behalf you booked a service to provide a review. This invite asks for information about the Service Provider or the location. Account holders can choose to display a review with a screen name instead of the real name (which can be chosen in the user account facility). In addition to this, account holders can choose to display a review anonymously. Adding an avatar is also possible. By completing a review, you are agreeing that it can be displayed on, for example, the relevant Service Provider information page on our websites, on our mobile apps, on our social media accounts and social media apps, or on the online platform of the relevant Service Provider or business partner’s website. This is to inform other clients about the quality of the Service you used or other experiences you choose to share.
  4. Call monitoring: When you make calls to our customer service team, Adventure Sports uses an automated telephone number detection system to relate your telephone number to your existing bookings – this can help save time for both you and our customer support staff. Our customer service staff may still ask for authentication, which ensures that your booking details are kept confidential. During calls with our customer service team, live listening may be done or calls may be recorded for quality control and training purposes which includes the usage of the recordings for the handling of claims and fraud detection purposes. Not all calls are recorded and recordings are kept for a limited amount of time and automatically deleted thereafter, unless Adventure Sports has a legitimate interest to keep such recording for a longer period, including for fraud investigation and legal purposes.
  5. Promotion of a safe and trustworthy service: In order to create a trustworthy environment for you, Adventure Sports’s business partners and our Service Providers, we may use personal data for the detection and prevention of fraud and other illegal or unwanted activities. Similarly, we may use personal data for risk assessment and security purposes, including the authentication of users and bookings. For such purposes, we may have to stop certain bookings or put on hold bookings until we have finished our assessment.
  6. Legal purposes: Finally, in certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, to enforce the terms of use of the Adventure Sports online booking service or to comply with lawful requests from law enforcement.
  7. Providing your personal data to Adventure Sports is voluntary. However, depending on the type of service you may want to use, we may only be able to provide you with this service if certain personal data is collected. For instance, we cannot process your Service booking if we do not collect your name and contact details.
  8. If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard you rights and freedoms, including the right to obtain human intervention.

To process your personal data as described above, we rely on the following legal bases:

In view of purpose A and B, Adventure Sports relies on the legal basis that the processing of the personal data is necessary for the performance of a contract, specifically to finalise and administer your Service booking. If the required personal data is not provided, Adventure Sports cannot finalise the Service booking, nor can we provide customer service. In view of purposes C to K, Adventure Sports relies on its legitimate commercial business interest to provide its services, to prevent fraud and to improve its services. When using personal data to serve Adventure Sports or a third party legitimate interest, Adventure Sports will always balance your rights and interests in the protection of your personal data against Adventure Sports’s rights and interests or those of the third party. For purposes L, Adventure Sports relies also where applicable on compliance with legal obligations (such as lawful law enforcement requests). Where needed under applicable law, Adventure Sports will obtain your consent prior to processing your personal data for direct marketing purposes.

If you wish to object to the processing set out under C to K and no opt-out mechanism is available to you directly (for example, in your account settings), to the extent applicable, please contact admin@adventuresports.co.za.

How does Adventure Sports share your data with third parties?

In certain circumstances, we’ll share your personal data with third parties.

The Service Provider you booked: This one’s pretty crucial for what we do! In order to complete your Service booking, we transfer relevant booking details to the Service Provider you have booked. Depending on the Service booking and the Service Provider, this can include your name, contact details, payment details, address where service is rendered and any preferences or other information you specified when you made your Service booking. If you have a query about your Service, we may contact the Service Provider and ask them to handle your request. Unless payment is made during the booking process via the Adventure Sports website, we may forward your credit card details to the booked Service Provider for further handling (assuming you’ve provided us with those details during your booking process). In cases of booking related disputes, we may provide the Service Provider with information about the booking process as needed to handle the dispute. This may include a copy of you’re booking confirmation as proof that a Service booking was actually made.

Your local Adventure Sports office: In order to support the use of the Adventure Sports services, your details may be shared with subsidiaries of the Adventure Sports group which act as service providers for Adventure Sports, including in relation to customer support services.

Third-party service providers: We use service providers, which are not part of the Adventure Sports group, to support us in providing the Adventure Sports services. These service providers provide support services such as 

  • customer support;
  • market research;
  • fraud detection and prevention services, including anti fraud screening service

payment services. We use third parties to process payments, handle chargebacks or provide billing collection services. When a chargeback is requested for your Service booking by either you or by the holder of the credit card used to make your booking, we need to share certain booking details with the payment service provider and the relevant financial institution to handle the chargeback. This may also include a copy of your booking confirmation or the IP address used to make your booking. We may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.

marketing services. We share personal data with advertising partners, including your email address, as part of marketing the Adventure Sports services via third parties (to ensure that relevant advertisements are shown to the right audience). We strive to only share email addresses in hashed form to enable the matching of your email address with an existing customer database so that your email address cannot be used for other purposes. For more information on personalised advertisement and your choices, please read – “How are cookies used?” and – “What are your choices?” in our Cookie Statement. All service providers are required to continue to adequately safeguard your personal data. 

Competent authorities: We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we are otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.

Business partners: We work with many business partners around the world.These business partners distribute or advertise the Adventure Sports services, including the services and products of our Service Providers.
When you make a booking on one of our business partners’ websites or apps, certain personal data that you give them such as your name and email address, your address, payment details and other relevant information, will be forwarded to us to finalise and administer your Service booking. If customer service is provided by the business partner, Adventure Sports will share details relevant to your booking with the business partners (as and when needed) in order to provide you with appropriate and efficient support. When you make a booking through one of our business partners’ websites, the business partners can receive certain parts of your personal data related to the specific booking such as your name and email address. This is for their own internal purposes (such as analytical purposes) and, if requested by you, for the administration of loyalty programs or marketing.
When you make a booking on a business partners’ website, please also take the time to read their privacy notice if you wish to understand how these business partners may process your personal data. For fraud detection and prevention purposes and as strictly necessary, we may also exchange information about our users with business partners.

The transmission of personal data as described in this Privacy Statement may include overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of the countries within the European Union. Where required by European law, we shall only transfer personal data to recipients offering an adequate level of data protection. In these situations, as may be required, we make contractual arrangements to ensure that your personal data is still protected in line with European standards. You can ask us to see a copy of these contractual agreements using the contact details below.

We may receive personal data about you from other companies part of Adventure Sports group or share your personal data with them for the following purposes:

  1. To provide services (including to make, administer and manage bookings or handle payments);
  2. To provide customer support services;
  3. To detect, prevent and investigate fraudulent, other illegal activities and data breaches;
  4. For analytical and product improvement purposes;
  5. To provide personalised offers or send you marketing with your consent or as otherwise permitted by applicable law;
  6. To ensure compliance with applicable laws.

Unless indicated otherwise, for purposes A to E, Adventure Sports relies on its legitimate interest to share and receive personal data. For purpose F, Adventure Sports relies where applicable on compliance with legal obligations (such as lawful law enforcement requests). For example, Adventure Sports may need to exchange customer personal data within the Adventure Sports group to ensure it protects all users from fraudulent activities on its online platforms.

How does Adventure Sports process communications that you and your booked Service Provider may send via Adventure Sports?

Adventure Sports can offer you and Service Providers partners various means to communicate about Services and existing service bookings, directing the communications via Adventure Sports. This allows you and your Service Provider to contact Adventure Sports with questions about your Service booking or about your service partners via the our website, the Adventure Sports app, and via other channels that we make available.

Adventure Sports accesses communications and may use automated systems to review, scan, and analyse communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you; and customer or technical support. We reserve the right to block the delivery of or review communications that we, in our sole discretion, believe may contain malicious content, spam, or may pose a risk to you, service providers, Adventure Sports, or others. Note, all communications sent or received using Adventure Sports communication tools will be received and stored by Adventure Sports. Business partners through whose platform you made the booking and Service Providers may choose to communicate with you directly via email or other channels that Adventure Sports does not control.

How does Adventure Sports make use of mobile devices?

We offer free apps for a variety of mobile devices, as well as versions of our regular website that have been optimised for mobile and tablet browsing. These apps and mobile websites process the personal details you give us in much the same way as our website does and they also allow you to use location services to find Services nearby you. With your consent, we may send you push notifications with information about your Service booking. You may grant us access to your location data or contact details in order to provide services requested by you. When you upload a picture from your mobile device, your picture may also be tagged with your location information. Please read the instructions of your mobile device to understand how to change the settings and enable the sharing of such data or the receipt of push notifications.

We make use of something known as cross-device tracking in order to optimise our services and marketing activities. This may be done with or without the use of cookies. With cross-device tracking, Adventure Sports is able to track user behaviour across multiple devices. As part of cross-device tracking, Adventure Sports may combine data collected from a particular browser or mobile device with another computer or device linked to the computer or device from which the data was collected.

In order to optimise the content of the Adventure Sports newsletter, Adventure Sports combines the searches and bookings made from different computers and devices. You can unsubscribe from the Adventure Sports newsletter at any time.

Personalised advertisements shown to you on other websites or in apps, can be offered based on your activities on linked computers and devices. By amending your cookie settings on your device, you can change your cross-device tracking settings for advertisement purposes. You should know that logging out of your user account will not actually mean that you no longer receive personalised advertisements.

How does Adventure Sports make use of social media?

We use social media in a number of different ways. Partly to facilitate the use of online booking services, to promote our Service Providers’ services and to advertise, improve and facilitate our own services. You are free not to use the social media features.

  1. Log in with your social media account. We offer you the opportunity to sign in to a Adventure Sports user account with your social media account, which saves you from having to remember different user names and passwords for different online services. After you’ve signed in once, you’ll always be able to use your social media account to sign in to your Adventure Sports account. You can decouple these accounts from each other at any time.
  2. Integration of social media plugins. We have also integrated social media plugins into the Adventure Sports website and apps. This means that when you click on one of the buttons (such as Facebook’s ‘Like’ button) certain information is shared with these social media providers. If you are logged in to your social media account at the same time, your social media provider may relate this information to your social media account and possibly present your actions on your social media profile to be shared with others in your network.
  3. Other social media services and features. We may integrate other social media services (like social media messaging) to interact with Adventure Sports or with your contacts about our services. We may maintain social media accounts and offer apps on several social media sites. Whenever you connect with Adventure Sports through social media, your social media service provider may allow you to share information with Adventure Sports. If you choose to share, you will generally be told by your social media provider which information will be shared. For example, when you log into a Adventure Sports user account with your social media account, certain information (as authorised by you to your social media provider) may be shared with Adventure Sports. This might include your email address, age or profile pictures saved in your user account.

When you register with a Adventure Sports social media app or connect to a social media messaging service without having a Adventure Sports user account, the information you choose to share with us may include the basic information available in your social media profile (including your email address, status updates and a list of your contacts). We’ll use this information to help provide you with the service you requested. For example, to forward a message you want to send to your contacts or to create a personalised user experience in the app or on our websites. It means that if you want us to we can tailor our services to suit your needs, connecting you with the best service offerings and analysing and enhancing our services. Your social media provider will be able to tell you more about how they use and process your data whenever you connect with Adventure Sports through them, for instance by combining personal data they collect when you use Adventure Sports through them with information they collect when you use other online platforms linked with your social media provider.

What security and retention procedures does Adventure Sports put in place to safeguard your personal data?

We observe reasonable procedures to prevent unauthorised access to, and the misuse of, personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.

We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account (if created)), to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us.

How does Adventure Sports treat personal data of children?

The services offered by Adventure Sports are not directed at children under 16 years old. For children younger than 16 years old, the use of any of our services is only allowed with the valid consent of a parent or a guardian. In limited cases as part of a booking, purchase of other services and products, or in exceptional other circumstances (such as features addressed to families), Adventure Sports may collect and use information of children only as provided by the parent or guardian or with their consent. If we become aware that we process information of a child under 16 years old without the valid consent of a parent or guardian, we reserve the right to delete it.

How can you control the personal data you have given to Adventure Sports?

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

  1. you can ask us for a copy of the personal data we hold about you;
  2. you can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you but, as explained below, you may be able to make such changes yourself;
  3. in certain situations, you can ask us to erase, or block or restrict the processing of, the personal data we hold about you, or object to particular ways in which we are using your personal data; and
  4. in certain situations, you can also ask us to send the personal data you have given us to a third party.

Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law.

We rely on you to ensure that your personal data is complete, accurate and current. 

If you have an online user account, you can access a significant amount of your personal data through our website/apps. Our website/apps generally present you with the option to add, update or remove information we have about you.

If any personal data we have about you is not accessible through our website/apps, you can send us your request at no cost. For any of your requests in regard to this Privacy Statement and to exercise any of your rights or if you have a complaint, please contact us by contacting our Data Protection Officer at admin@adventuresports.co.za. You may also contact your local data protection authority.

If you wish to object to the processing of your personal data on the basis of legitimate interest and no opt-out mechanism is available to you directly, please contact us at admin@adventuresports.co.za.

Who is responsible for the processing of personal data via Adventure Sports and how to contact us?

Adventure Sports (Pty) Ltd. controls the processing of personal data as described in this Privacy Statement. Adventure Sports (Pty) Ltd. is a private limited partnership company, incorporated under the laws of South Africa and has its offices in Cape Town.

If you have any questions about this Privacy Statement or about our processing of your personal data, please contact our data protection officer via admin@adventuresports.co.za.

Cookie Statement

Whenever you use our online services, including our applications, cookies and other tracking technologies can be used in various ways, such as making the Adventure Sports website work, to analyse traffic, or for advertisement purposes. These technologies are either used by us directly, or by our business partners, including third party service providers and advertisers we work with.

What is a cookie?

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. So-called “first party cookies” are cookies which are served by the entity operating the domain through which the cookie is served. Adventure Sports’s own cookies are therefore “first party cookies”. In case we allow others to service cookies through the Adventure Sports websites and apps, these cookies are so-called “third party cookies”.

In addition, there is a difference between session cookies and permanent cookies. Session cookies will only exist until you close your browser. Permanent cookies have a longer lifespan and are not automatically deleted once you close your browser. We strive to serve cookies or allow the serving of cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, such as for security purposes and where absolutely necessary, will a cookie have a longer lifespan than that.

Next to cookies, other tracking technologies are used which are similar to cookies. These can include web beacons (also known as pixel tags, web bugs or gifs), tracking URLs or software development kits (SDKs). A web beacon is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request, in an app, in an advertisement or in an HTML email message. Pixels can be used to retrieve information from your device, such as your device type or operating system, IP address, and time of visit. They are also used to serve and read cookies in your browser. Tracking URLs are used to understand from which referring website the Adventure Sports websites or apps are used. SDKs are small pieces of code included in apps, which function like cookies and web beacons. All these technologies are together referred to in this Cookie Statement as “cookies”.

How are cookies used?

Cookies are used for different purposes. They allow you to be recognised as the same user across the pages of a website, between websites or when you use an app. The types of information that we collect through cookies include IP address; device ID; viewed pages; browser type; browsing information; operating system; internet service provider; timestamp; whether you have responded to an advertisement; the referring URL; and features used or activities engaged in within the website/apps.

Our website and apps use cookies for different purposes:

Technical cookies: We try to give our visitors an advanced, user-friendly website and apps that adapt automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make them function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.

Functional cookies: We also use functional cookies to remember your preferences and to help you to use our website and apps efficiently and effectively. If you are using the Adventure Sports websites or apps to search for a Service, for example, these cookies remember your preferred currency, language, your searches and your previously viewed Service Providers. We may also use cookies to remember your registration information so that you don’t have to retype your login credentials each time you visit our site. Passwords will, however, always be encrypted. These functional cookies are not strictly necessary for the functioning of our website or apps, but they add functionality and enhance your Adventure Sports experience.

Analytics cookies: We use these cookies to gain insight into how our visitors use Adventure Sports. This means we can find out what works and what doesn’t, optimise and improve our websites or apps, understand the effectiveness of advertisements and communications, and ensure we continue to be interesting and relevant. The data we gather can include which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, which emails you have opened and acted upon, and date and time stamp information.

It also means we can use details about how you’ve interacted with the site, such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you enter into various fields. We make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website or apps after they have been shown an online advertisement. This may include advertisements on third-party websites. Analytics cookies may also be used to enable our business partners to learn if their customers make use of offers integrated into their websites.

Commercial cookies: We use third-party cookies as well as our own to display personalised advertisements on our websites and on other websites. This is called “retargeting,” and it is based on browsing activities, such as the destinations you have been searching for, the accommodation you have viewed and the prices you have been shown.

What are your choices?

To learn more about cookies and how to manage or delete them, simply visit allaboutcookies.org and the help section of your browser. In the settings for browsers such as Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.

If you choose not to accept certain technical and/or functional cookies, you may not be able to use some functions on our website. We currently do not support “Do Not Track” browser settings. In case a common standard has been developed which defines what exactly is meant by “Do Not Track” browser signals, we will review this Cookie Statement again.

Advertising. When it comes to online advertising and marketing companies, we strive to work with companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). Members of NAI and IAB adhere to industry standards and codes of conduct. NAI and IAB members allow you to opt out of behavioural advertising. Visit www.networkadvertising.org to identify the NAI members that may have placed an advertising cookie file on your computer.

To opt out of an NAI member’s behavioural advertising program, simply check the box that corresponds to the company from which you wish to opt out. You may also want to visit www.youronlinechoices.com or www.youradchoices.com to learn how to opt out of customised advertisement. 

Your mobile device may allow you to limit the sharing of information for retargeting purposes through its settings. Please be aware that opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.

Analytics. In order to control the collection of data for analytical purposes through Google Analytics from certain browser types, you may want to visit the following link: Google Analytics Opt-out Browser Add-on (only for desktop). In order to control the collection of data for analytical purposes by Yandex.Metrica (a tracking pixel owned by Russian search engine YANDEX), users with language setting Russian, Ukrainian or Turkish may want to visit the following link: yandex.com. Yandex.Metrica is not used for users with any other languages. You also have an option to opt-out from Yandex personalised advertisement. In order to do so, please, visit this page and untick the box “Consider my interests”.

If you have any questions about this Cookie Statement, please send an email to admin@adventuresports.co.za.  Our Cookie Statement may also be amended from time to time.